Terms & Conditions & Policies

PART A - TERMS & CONDITIONS

SERVICE OVERVIEW

Services of the Site would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. 

COPYRIGHT AND TRADEMARK

All material and content on the Website, including images, illustrations, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is our property, or the property of our affiliates or content suppliers, and is protected by Indian and intellectual property law, including copyright, authors’ rights, database rights laws, trademarks, and other intellectual property rights that are owned and controlled by us.

All information displayed, transmitted or carried on Glaurelle is protected by copyright and other intellectual property laws.

This Site is designed, updated and maintained independently by Glaurelle.You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content.

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Glaurelle, its affiliates, its partners or its suppliers.

IDEMNIFICATION

You agree to defend, indemnify and hold Glaurelle and its affiliates, contractors, employees, officers, directors, agents and third party partners harmless from any and all claims, losses, damages, liabilities, costs and expenses, including without limitation, legal fees and expenses, caused by or arising out of claims based upon your actions or inactions or related to your use or misuse of the WebSite, any violation of these Terms or any of the covenants made by you herein, which may result in any loss or liability to Glaurelle or any third party.

PRICING

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. 

MODES OF PAYMENT

Payments for the products available on the Site may be made in the following ways:

  • Payments can be made by all Major Credit Cards, Debit Cards, Net Banking, Payment Apps.
  • Cash On Delivery option is not available.

CHANGES IN POLICIES

We may revise our policies or any portion thereof anytime by updating it on the website. However, any such changes shall be applicable only prospectively i.e., orders already placed shall continue to remain to be governed by old policy.

GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of India. The Courts of Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement.

PART B - SHIPPING POLICY

  • We charge flat shipping fee of Rs 100/-for the order value of less than Rs 1000. Shipping cost is borne by us in case of order value is equal to or exceeds Rs 1000.We may decide to waive the shipping fee for all orders under promotional schemes which may run for a specific time period. There is no handling fee or any other hidden charges.
  • Orders shall only be dispatched after receipt of full payment. We accept payment for online orders through all major Credit Cards, Debit Cards and Net Banking and payment wallets. We do not process orders for cash on delivery.
  • Please provide your correct mailing address (including City, pin code) to ensure smooth and faster delivery. Even though we try our best to ensure timely delivery, we shall not be responsible for delivery failure due to certain conditions (i.e., incorrect shipping address or pin code and non-availability of anyone at the provided address). We request you to provide correct phone number to enable us to reach you in case of any delivery related issues.
  • We deliver orders almost everywhere in India via reliable and reputed courier services or speed post. Orders are generally dispatched within 2 working days and shall reach you within 5 to 7 days, excluding Sundays and Holidays. The estimated delivery time may vary slightly based from state to state. Orders delivery may get delayed due to reasons relating to logistics issues at the end of courier partners or any other reason beyond our control e.g., covid related restrictions imposed by the government. In case you are ordering from a mega sale event, dispatch may be delayed due to increased volume but, in any case, shall be dispatched within a week from receipt of order. In case of any delay beyond standard dispatch time, we shall keep you informed through email.
  • Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company.
  • We take full precautions on the safety of the products and its packaging while dispatching it. Each individual product is properly checked and wrapped in bubble wrap and dispatched in amply sized corrugated sheets/boxes. If the shipment is tampered or damaged, please do not accept it. We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.

PART C - CANCELLATION, RETURN, EXCHANGE, REFUND POLICY

  • You as a customer can cancel your order anytime before it is dispatched by calling our customer care service. In such a case we will refund any payments already made by you.
  • We at our sole discretion could cancel any order if it is contravention to any terms & conditions of using this website. If we suspect any order to be fraudulent transaction, we may cancel such order and, by maintaining a database of such negative transactions and customers, deny future transactions with such customers.
  • Orders once dispatched are not eligible for cancellation.
  • Our products are non-returnable, due to hygiene and personal care nature of the products, except in case of wrong product delivery or with an expiration date of below 3 months. Claims regarding shortagesor damages must be reported to customer service within 24 hours of the order delivery. Please keep the product safe and in saleable condition with its original packaging to be eligible to get full refund.
  • In case you would want a replacement or refund, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to shreejiaromatics36@gmail.com within 24 hours of the order delivery. We would require 2-3 working days to revert.We may contact you to ascertain the damage or defect in the product prior to authorizing replacement or return.Returns/Exchangerequest will not be accepted if the product a) has been used; or b) is damaged; or c)is tampered with; or d) is without its original packaging. Exchange or return of products due to allergic reactions is not applicable. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.
  • In case of a cancellation or return duly authorized by us, the refund shall be initiated post the return of product to us and verification of the product and packing.In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner and we will reimburse the courier charges to your account.
  • Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 3 to 5 business days post refund initiation for online refund to be initiate

PART D - PRIVACY POLICY

USER REGISTRATION AND INFORMATION COLLECTED

All shoppers may register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the Site.

As part of the registration process on the Site, Glaurelle may collect the following personally identifiable information about you:

  • Name including first and last name, email address, mobile phone number and contact details, Postal code;
  • Demographic profile (like your age, gender, occupation, education, address etc.;
  • In case of business entities, its name, address and GST number (optional); and
  • Information about the pages on the Site you visit/access, the links you click on the Site, the number of times you access the page and any such browsing information 

PROCESS OF DATA COLLECTION

Glaurelle will collect information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. Glaurelle.is not responsible for the privacy practices of such Web sites which it does not own, manage or control.

INFORMATION PROCESSED 

Glaurelle will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. Glaurelle will also provide this information to its business associates and partners to contact you when necessary to provide the services requested by you. Glaurelle will use this information to preserve transaction history as governed by existing law or policy. Glaurelle will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites.

INFORMATION SHARING

Glaurelle will not use your financial information for any purpose other than to complete a transaction with you. Glaurelle does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you've requested and such information is necessary to provide these products or services the information may be shared with Glaurelle’s business associates and partners.

SAFEGUARDS

To protect against the loss, misuse, and alteration of the information under its control, Glaurelle has in place appropriate physical, electronic and managerial procedures. For example, Glaurelle servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need-to-know basis to complete the transaction and to provide the services requested by you. By using this site, you agree that Glaurelle will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. 

DATA CORRECTIONS AND UPDATIONS

if you wish to correct or update any information you have provided or in the event of loss of access details, you can send an e-mail to shreejiaromatics36@gmail.com